Frequently Asked Questions

Yes. Standard shipping is free worldwide on every order. Express shipping is available at an extra cost that is shown at checkout before you pay.

Delivery times run from the day you place your order:

• Standard shipping (free): 2–4 weeks
• Express shipping: 1–3 weeks
• Chairs and wall panels: 7–10 weeks (made to order and shipped with extra care)

Each product page shows its own estimate. Delivery details are included in your confirmation email, and national holidays can add time. Questions? Email support@modernspaceliving.com with the item and your delivery address.

Modern Space Living operates a dropship model: we run a warehouse in China and partner with manufacturers who ship orders to you directly. We use all major carriers (DHL/UPS/FEDEX), and local courier partners. You’ll be asked to select a delivery method during checkout.

Orders are processed at our supplier’s warehouse as soon as payment clears, and this processing time is already included in the delivery estimates. Your tracking number is emailed once the package ships; it can take a few days for carriers to show the first scan. Some standard shipments may only update once they reach the destination country. If tracking has not updated after 5 days, email support@modernspaceliving.com with your order number and we will check on it.

Absolutely. We work with commercial clients and designers regularly and are happy to offer discounted pricing. As we work directly with manufacturers, we take pride in offering an extensive selection of products beyond what is shown on our website, ensuring that you can find everything you need in one place. From stylish furniture to captivating lighting fixtures, if you have photos of particular products to procure (chandeliers, chairs, tables, artworks, textiles etc.), send them to us and we can provide you with a customized quote. Please contact support@modernspaceliving.com for more details.

All products come with 2 year manufacturer warranty, so you can be rest assured that all replacement costs will be covered within the warranty period. If the product stops working after 2 years, we can ship replacement parts by request for a reasonable charge. Email support@modernspaceliving.com if you have any questions.

Our products are not UL listed, ETL, or CSA certified. However, it is important to note that only CE certified and UL listed drivers are used in our products, ensuring compliance with European and American safety standards. While we take measures to ensure the quality and safety of our products, we are not responsible for meeting specific regulations such as UL, ETL, or CSA certifications. It's worth mentioning that UL listing is generally optional, except for commercial insurance purposes in certain cases.

Additionally, we offer a comprehensive 2-year warranty on all our products. This warranty covers manufacturing defects and malfunctions, providing our customers with added peace of mind. If you encounter any issues with your purchase during the warranty period, please contact our customer support team, and they will be glad to assist you with a resolution.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please note that shipping fees are non-refundable, you will be responsible for return shipping and there will be a restocking charge equal to 10% of the purchase price.

Customization and longer wires are available for certain products. Email us your request at support@modernspaceliving.com and we will try our best to accommodate your request.

While we do not offer installation services directly, we recommend seeking assistance from a qualified electrician for the installation of your lighting fixtures. We strongly encourage hiring a professional electrician to ensure the safety and proper installation of the fixtures in your space. We can provide general installation guidelines and recommendations, but we do not have any specific relationships with electricians to refer you to.

We offer safe and secure payment options via credit/debit cards (VISA, Mastercard, AMEX), and PayPal. Apple Pay and Google Pay are also supported with mobile orders.

A confirmation email will be sent to your email containing the details of your order. You will be provided with a unique Order ID (e.g. #1234), and a list of the item(s) you have ordered.

We always recommend you to check your Spam/Junk folder if you have not received an order confirmation from us. If you still do not see it there, please feel free to contact our customer support at support@modernspaceliving.com and we’ll send it again right away.

Please notify us at support@modernspaceliving.com if you would like us to change/cancel your order. If your order has already been processed by our warehouse, changes to your order are no longer possible. However, you can always return your product to us after you receive it.

For any other inquiries, please contact us at support@modernspaceliving.com or you can live chat us :)