Yes, we offer standard free shipping worldwide. Shipping costs may apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on the delivery address and the item ordered. You can check the "Shipping and Returns" tab for each item's estimated delivery time. Standard free shipping for small items usually take 2-3 weeks to arrive, while large oversized packages usually take 6-8 weeks as we handle the packages with care. Expedited shipping cost varies for each product and will take 2-4 weeks to arrive. Delivery details will be provided in your confirmation email. You may also contact email@example.com with the item of interest and delivery address to get a delivery estimate.
Modernspaceliving operates the dropship model, which we operate a warehouse in China and partner with manufacturers to ship out orders to you directly. We use all major carriers (DHL/UPS/FEDEX), and local courier partners. You’ll be asked to select a delivery method during checkout.
We aim to ship out orders directly from our supplier's warehouse within 7 business days. Handling time can vary for products that are custom made and will be influenced by national holidays. Some standard shipping orders may not have tracking, but we will notify you once the order has been shipped out. Rest assured that we are doing everything in our power to get your package delivered as soon as possible. Please contact us via firstname.lastname@example.org if you would like an update on the status of your package.
Assembly is required for all products. We recommend at least 2 people to work on the assembly of larger chandeliers and pendant lights. Please ensure that you have measured the necessary dimensions and voltages prior to your purchase. For specification details, email us at email@example.com
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please note that shipping fees are non-refundable, you will be responsible for return shipping and there will be a restocking charge equal to 10% of the purchase price.
Customization is available for certain products. Email us your request at firstname.lastname@example.org and we will try our best to accommodate your request.
Yes. If you need a longer wire or have any customization requests, please contact us at email@example.com and we're happy to help.
We offer safe and secure payment options via credit/debit cards (VISA, Mastercard, AMEX), and PayPal. Apple Pay and Google Pay are also supported with mobile orders.
A confirmation email will be sent to your email containing the details of your order. You will be provided with a unique Order ID (e.g. #1234), and a list of the item(s) you have ordered.
We always recommend you to check your Spam/Junk folder if you have not received an order confirmation from us. If you still do not see it there, please feel free to contact our customer support at firstname.lastname@example.org and we’ll send it again right away.
Please notify us at email@example.com if you would like us to change/cancel your order. If your order has already been processed by our warehouse, changes to your order are no longer possible. However, you can always return your product to us after your receive it.
For any other inquires, please contact us at firstname.lastname@example.org or you can live chat us :)